A good resource for ITIL V3 Foundation study material is crucial for a successful result on the exam. ITIL was acquired by AXELOS in 2013. It is a widely adopted framework for any business that needs to align its IT service with its business service.
Individuals who wish to take the ITIL Foundation exam should now that AXELOS has delegated the study courses and exam voucher to numerous accredited organizations. This is why a search for ITIL V3 Foundations study material will yield results from multiple organizations. They are all vying for your business to take their course or to sell you the exam voucher.
It is also worth knowing that some organizations provide package deals where the course and exam voucher can be purchased together. In some instances, these packages may be about the same price as purchasing a single exam voucher. Shop wisely, and look for reviews on courses that interest you.
Once you find a resource for ITIL V3 Foundation study material, you should internalize the ITIL paradigm for the IT service life-cycle. Quickly internalizing the ITIL paradigm will best prepare you for the exam.
The ITIL Service Life-Cycle
You should know that ITIL breaks down the service life-cycle into five phases.
These phases are:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Within each phase, there are a set of processes. It is a bit of memorization work, but it is worthwhile to know the phase which any give process falls under. For example, demand management and financial management are two processes that fall within the service strategy phase. Incident management, problem management, and event management are processes that fall within the service operation phase.
Intimately knowing the five phases, and the sets of processes within each phase, is probably the best tip for anyone who has to learn the ITIL V3 Foundation study material. Another tip would be to understand that ITIL has its roots going back to a 1980 project with the UK Government’s Central Computer and Telecommunications Agency. From there, it organically grew to a globally recognized, vendor neutral, framework. Having this frame of reference should validate the time and effort it takes for someone to learn the study material.